Once an order has been placed with us, you will receive an email confirmation. Once your order has been shipped you will receive a second email. Unfortunately, tracking numbers are not automatically added to the second email however if you would like your tracking details, please get in touch as soon as the order has been placed.
We aim to deliver and fulfill orders as soon as we can. Delivery time frames vary depending upon the delivery options the customer has selected.
During busy periods such as Christmas and seasonal sales or external factors such as postal strikes we may need to extend our fulfillment time-frame; this will be at no extra charge to the customer.
Standard UK Royal Mail delivery (tracked) is FREE on all UK orders.
Next Day UK Delivery (tracked) is charged at £6.60 per order.
Once the parcel has left us and is on route to the customer, the responsibility of the item is that of the customer's. However, if an incident does arise we will help our customers as much as we can to regain / relocate the parcel by providing a tracking number.
At this moment we ship to a limited number of countries internationally. A full list of countries is displayed at the check out.
We hope that every customer is pleased with their purchase, yet we understand that sometimes returns need to be made. We only use the finest quality leather and suede for our products which means that each skin is unique, and thus every bag differs slightly. Due to the nature of our skins and the quality of leather, colours may vary from the product imagery. This is something which is out of our hands. Moreover, leather skins may feature minor blemishes - usually unnoticeable and very rare. Be assured this is nothing to worry about and simply relates to the life the animal lived and any scrapes he / she got in! Minor defects have no correlation to any mishandling during the manufacture process or any fault on our behalf. We will never sell a faulty or damaged bag.
We will only accept return items as long as they are in a good, resalable condition without any markings, scratches or any other damage. It is at the company’s discretion to accept to reject returns.
If you wish to return an item please email us with your name, order number, and why you wish to return the bag and we will send you a shipping address. Refunds will appear in your bank account within 10 working days.
A refund will be issued once the returned item has reached us and we have agreed it is in a resalable condition. Once we have done so, we will send you an email confirming the funds will appear in your account within 10 working days.
Once the customer has shipped the item to be returned and it is in transit, the customer must email us providing the tracking number and details of the postal courier. The return parcel is the customer's responsibility until it reaches us.
We recommend the customer uses a registered service with insurance to cover the returning parcel.
If you have received a faulty item please email us immediately with ' faulty item' and your order number in the subject line alongside details of the item you wished to receive and we will strive to rectify this.
If you have received an incorrect item in your order please email us immediately with your order number and 'incorrect order' in the subject line.
We are unable to cover the cost of return shipping.
We cannot refund the initial shipping charge.
The customer has 28 days to notify us and return the item.
Items bought in a sale or personalised are non-refundable.